Contact

snapdok is built and run by one developer. Mail goes to him, not to a queue.

Best for anything with detail in it: billing and invoices, refunds, a page that renders wrong, a bulk or custom plan, security reports, or anything you would rather not type into a box on a website. Attachments and long threads are fine. Usually answered within a day, from a personal address.

The quick way

There is a small message button in the bottom-right corner of this page, the docs and the pricing section. It is a message box, not a live chat — what you write lands in the same inbox, and the reply comes by email. Use it when the question is one or two sentences; use email when it is not.

Things you do not need us for

Lost API key — /recover mails you a one-time link that issues a replacement on the same plan, with the same renders used.
Cancel, change card, download invoices — paste your key on the dashboard and open the Stripe billing portal.
Which limit applies to me — every hard number is on /limits.
Why a render failed — the API tells you in the response body; /docs lists every code. If the message does not explain it, that is a bug in the message and we want to hear about it.

Troubleshooting form

The longer form, with the common problems written out, is on /support.

Rendering runs on our own hardware in Falkenstein, Germany. What we store, and for how long, is on /privacy.