Support

Written by the person who wrote the code, so keep it technical if you like. Common ones first:

I lost my API key

You do not need us for this one: /recover emails a one-time link to the address on the account, and the link issues a replacement key on the same plan, with the same renders used and the same billing period. We cannot read the old key back — it is only stored as a hash — so a replacement is the only thing anyone can hand you.

I need a higher rate limit

Tell us the burst you need. The per-second limit is a per-key setting and costs us nothing to raise.

Cancel or change my subscription

You do not need us for this either. Paste your API key on the dashboard and press Manage billing & cancel subscription — that opens Stripe's own page, where you can cancel, change card, update your billing details and download every invoice. Cancelling keeps the plan running to the end of the period you have already paid for; it is not cut off on the spot, and it does not renew again.

A specific page renders wrong

Include the URL and the exact JSON body you sent. Nine times out of ten the fix is "wait_until":"networkidle" plus a small delay.